FAQ

Absolutely! We use premium silk fiber from Korea and cotton stripes to craft our lashes by hand. We also do routine inspections with our vendors to ensure that the work environment are up to our standards and every steps of the supply-chain is ethically established. This means that we do not work with factories with records of receiving labor from low-wage labor camps or factories with a history serious human rights violations in relation to labor.

You can enter the code during the checkout process! On mobile, you may need to expand a tab during the checkout page to see the input box that ask for coupon code or gift card. 

We work really hard to give everyone the most reasonable shipping rate that'll cover our expense to ship and pack the lashes to you. We work with carriers around the world for the most up-to-date rates and ensure that we're charging the amount that'll help us with the expense of shipping everything. The rate that you're seeing is the rate that we pay our carrier and a little bit more to pay our warehouse staff a living wage. 

At Doe, we wanted to make a collection of hand-crafted lashes that feels weightless, easy to apply, and created with the quality that can stay up for as long as you need them to and beyond. 

Domestic Orders (USA)

First Class or Free Shipping (If Applicable): 

  • Most affordable shipping method 
  • 1-2 business day handling period 
  • 1-3 business day shipping period
  • No insurance 

Priority Mail

  • 1 business day handling period
  • 1-3 business day shipping period
  • Includes $50 of insurance 

Priority Mail Express

  • Same business day handling period
  • 1 business day shipping period 
  • Includes $100 of insurance

International Orders Shipping to:

(Australia, Belgium, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Hungary, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Portugal, Singapore, Spain, Sweden, Switzerland and United Kingdom)

  • You will receive a tracking code via email
  • No insurance
  • Most Affordable

International Orders Shipping to:

(Countries Stated Above or Everywhere Else)

First Class International

  • Most affordable USPS shipping method
  • 1-2 business day handling period
  • Average of 7-21 business day shipping period
  • No Insurance

Priority Mail International 

  • 1 business day handling period
  • Average of 6-10 business day shipping period
  • Includes $200 insurance

Priority Mail Express International

  • Same business day handling period
  • Average of 3-5 business day shipping period
  • Includes $200 insurance

International shipping methods transit period may vary. The times stated above are just averages! 

Our packing hours are 9am-12pm PST Monday - Friday, We stop shipping after 12pm PST because that is the time the Carrier arrive to pick up the parcels. 


If you place an order on the weekend we will ship it out during business days. The speed of receiving your order can depend on a few things such as your shipping method choice and the location your order is being shipped to. We offer several different methods of shipping. Each shipping method has its own handling time, benefits etc. 


Please allow up to a 2 week delay for our major sales!

Our system must verify that the address you enter during checkout is a valid address. If our systems detect an error in your address, your order will be put on hold and we will email you, this could cause a delay during the handling period. Please double check your address during checkout!

Customers are responsible for all claims to USPS

We are not responsible for international taxes and duties, that is the sole responsibility of the customer. We are not responsible for contacting customs centers. In the event of a return, duties and shipping fees will not be refunded

If you have a tracking number and you see that your order is not moving in its transit to you, or your tracking number says your order is delivered but you have not received the package you may file a claim with USPS here: https://www.usps.com/help/claims.htm

All claims are customers responsibility with the carrier. We do not issue refunds when orders are lost in transit. We recommend choosing a shipping method that includes insurance.

We do accept returns if the item is unused and in it's original conditions. The full order amount minus the postage charge is available to be refunded. 

If goods were damaged upon receipt, you must email us within 24 hours of delivery confirmation. Please email hi@doelashes.com with the subject line: "DAMAGED ITEM" and include your Order Number. Damages due to shipping will be reviewed and we will work with you closely to resolve it in the most reasonable manner possible.

Important Note: For Lashes that are handmade, some discrepancies in hair assignment may/will occur. Please keep in mind that handmade lashes will not look symmetrical. If the lashes differ from one another in regards to hair assignment,  it does not constitute as a "Damaged" item, therefore, replacements will be denied. 

If you're not satisfied with your Doe order, we'll be more than happy to exchange it for you within 30 days of receiving the order. Our top priority is to make sure that you're happy with your order, and we will work with you to make it right for you. Please let us know by filling out the contact form with your order number and description of the problem.